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DIRECTOR’S MESSAGE

Have a good day, everyone. Remember to work safely today.

-Matt

Announcements:

No announcements today.

PRO TIP

SUCCESS IN THE WORKPLACE:
Tasks of the Contractor

An union contractor has many important jobs to do in their business. These jobs include:

  1. Making sure that the work is done safely, on time, and within the budget. 

  2. Hiring and managing employees.

  3. Keeping up with changes in technology and regulations.

  4. Building strong relationships with suppliers and customers. 

They must do all these tasks while maintaining a good reputation and doing high-quality work, which are both very important for the success of their business.

WHAT WOULD YOU DO?

The Scenario:

You work as an electrician on a job site for a contractor. One day, the project manager tells you that the customer wants changes to the electrical plan. The new wiring will take more time and cost more money. The project manager asks for your opinion on what to do.

What would you do in this situation?
Select an answer below to learn more.

 A) Agree to do whatever the customer wants.

Sorry, that is incorrect.

Option B is the best choice. It shows responsibility for managing the project, communicating with the customer, and finding a solution that balances the customer's needs with the contractor's responsibilities to the job and business.

 B) Explain that the new changes will take more time and cost more money, and suggest discussing the changes with the customer to find a solution that works for everyone.

Yes, that’s correct!

Option B is the best choice. It shows responsibility for managing the project, communicating with the customer, and finding a solution that balances the customer's needs with the contractor's responsibilities to the job and business.

 C) Make the changes even if it takes more time and money because you don't want to upset the customer.

Sorry, that is incorrect.

Option B is the best choice. It shows responsibility for managing the project, communicating with the customer, and finding a solution that balances the customer's needs with the contractor's responsibilities to the job and business.

TAKE AWAY: Why is it important for you personally to maintain good relationships with the customers that your employer is working for?

Finished with today’s Daily Briefing? Return to Casano Quest to complete your challenge!

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